UPS Delays Hold Up Christmas Packages

The company blamed a high volume of deliveries

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Some Christmas gifts may not arrive in time, according to UPS.

The United Parcel Service said despite its drivers working late, an overwhelming demand means some packages were not delivered in time. The company issued a statement apologizing for the delays, but did not say how many packages were not delivered.

The company’s full statement:

“UPS understands the importance of your holiday shipments. All of our drivers are out making deliveries throughout the day and into the evening. The volume of air packages in our system exceeded the capacity of our network as demand was much greater than the forecast, resulting in some shipments being delayed. We expect a vast majority of these packages will be delivered the day after Christmas. We sincerely apologize for any inconvenience. For the most-up-to date information, click here to track your specific shipment’s progress on UPS.com.”

[CBS]

7 comments
KristinLAllen
KristinLAllen

OR, next year, don't wait til the last minute to ship your gifts, DUH.

Ol'Bob
Ol'Bob

Ah, the old "demand exceeded our forecast" ploy. Tried to fool us with that old one, eh? What you REALLY mean is that "we didn't put enough planes/trucks/whatever on the job so that we wouldn't waste money due to overcapacity". Or, in other words, it worked PERFECTLY for UPS - customers be danged!

robert8161
robert8161

Not the fault of UPS or Fed Ex, it is the fault of their customers for expecting miracles when they can't happen and for waiting until the last minute to ship their chit.  Place the blame where it belongs, on the sender.

Mx7777
Mx7777

First World problems...

bryanfred1
bryanfred1

Maybe if they hadn't sent my packages into the teeth of the Dallas ice storm that everyone knew was coming for days, sent it back to Illinois when it couldn't be forwarded from Dallas and then dumped it into the ether where it couldn't be tracked for more than a week, I'd be less annoyed.  Nearly two weeks for delivery. 


This is supposed to be THE logistics company, right?  Makes all those commercials look pretty stupid.  I'd have been better off with USPS.

MelC
MelC

@Ol'Bob The old "use your infinite resources" argument. Wait, you believe they were just sitting on some trucks and planes, because...??


If your Christmas is "ruined" by getting a Christmas present late, it had better be just as "ruined" if it's late because the giver had a problem wrapping it. You want to get angry at UPS, get angry at your family member too. 


Or maybe don't get angry at all. People...

Greywoof
Greywoof

@robert8161 Sorry, oh ye employee of UPS or Fedex. Ol'Bob was spot on. If these companies promise delivery by a certain date, they should have the CAPACITY to do same. They don't want OVERCAPACITY the rest of the year, mainly for the bottom line for their precious stockholders. 

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